Terms of Service

Last updated: January 16, 2025

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and RoostSync ("Company," "we," "our," or "us") governing your access to and use of the RoostSync platform, website, and related services (collectively, the "Service").

By creating an account, accessing, or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you may not use the Service.

2. Eligibility

To use the Service, you must:

• Be at least 18 years of age or the age of legal majority in your jurisdiction
• Have the legal capacity to enter into a binding agreement
• Not be prohibited from using the Service under applicable laws
• Provide accurate and complete registration information

If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

3. Account Registration

3.1 Account Creation

To access certain features, you must create an account. You agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Keep your password secure and confidential
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized access

3.2 Account Security

You are responsible for maintaining the security of your account credentials. We are not liable for any loss or damage arising from your failure to protect your account information.

4. Service Description

RoostSync is a property management platform that provides:

• Booking management and calendar synchronization
• Integration with online travel agencies (OTAs)
• Point of sale (POS) functionality
• Inventory and finance management
• Guest communication tools
• Reporting and analytics
• Team collaboration features

Features available to you depend on your subscription plan.

5. Subscription Plans and Payments

5.1 Plans

We offer various subscription plans with different features and limits. Plan details and pricing are available on our website and may be updated from time to time.

5.2 Billing

• Paid subscriptions are billed in advance on a monthly or annual basis
• All fees are exclusive of taxes unless otherwise stated
• You authorize us to charge your payment method for all applicable fees
• Failed payments may result in service suspension

5.3 Free Trial

We may offer free trials at our discretion. Trial terms will be specified at sign-up. We reserve the right to limit or modify trial offers.

5.4 Refunds

Subscription fees are generally non-refundable. However, you may be eligible for a refund if:

• You cancel within 14 days of initial purchase and haven't used the Service extensively
• We terminate your account without cause
• Required by applicable law

5.5 Price Changes

We may change prices with at least 30 days' notice. Price changes take effect at the start of your next billing cycle. Continued use constitutes acceptance of new prices.

6. Acceptable Use

6.1 Permitted Use

You may use the Service only for lawful purposes related to property management and in compliance with these Terms.

6.2 Prohibited Activities

You agree NOT to:

• Violate any applicable laws, regulations, or third-party rights
• Use the Service for fraudulent or deceptive purposes
• Transmit malware, viruses, or harmful code
• Attempt to gain unauthorized access to systems or data
• Interfere with or disrupt the Service or servers
• Reverse engineer, decompile, or disassemble the Service
• Scrape, harvest, or collect data without authorization
• Resell or redistribute the Service without permission
• Use the Service to send spam or unsolicited communications
• Impersonate others or misrepresent your affiliation
• Upload illegal, harmful, or objectionable content
• Circumvent usage limits or security measures

7. Your Content and Data

7.1 Ownership

You retain ownership of all content and data you upload to the Service ("Your Content"). We do not claim ownership of Your Content.

7.2 License Grant

By uploading content, you grant us a limited, non-exclusive, worldwide license to use, store, display, and process Your Content solely to provide and improve the Service.

7.3 Your Responsibilities

You are responsible for:

• Ensuring you have rights to upload and use Your Content
• Complying with data protection laws regarding guest information
• Maintaining backups of important data
• Accuracy of information entered into the Service

7.4 Data Processing

Our processing of personal data is governed by our Privacy Policy. By using the Service, you acknowledge and agree to our data practices.

8. Third-Party Integrations

8.1 OTA Connections

The Service allows integration with third-party booking platforms. You are responsible for:

• Compliance with third-party terms of service
• Maintaining valid credentials for connected accounts
• Any fees charged by third-party platforms

8.2 Third-Party Services

We are not responsible for third-party services, their availability, or their terms. Third-party integrations are provided "as is" without warranty.

9. Intellectual Property

9.1 Our Rights

The Service, including all software, designs, text, graphics, logos, and other materials, is owned by RoostSync and protected by intellectual property laws. You may not use our trademarks without permission.

9.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use the Service for its intended purpose during your subscription.

9.3 Feedback

If you provide suggestions or feedback, you grant us the right to use it without restriction or compensation.

10. Disclaimers

10.1 Service Provided "As Is"

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

• MERCHANTABILITY
• FITNESS FOR A PARTICULAR PURPOSE
• NON-INFRINGEMENT
• ACCURACY OR RELIABILITY
• UNINTERRUPTED OR ERROR-FREE OPERATION

10.2 No Guarantee

We do not guarantee that:

• The Service will meet your specific requirements
• The Service will be available at all times
• Results from using the Service will be accurate
• Any errors will be corrected

11. Limitation of Liability

11.1 Exclusion of Damages

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:

• Loss of profits, revenue, or business opportunities
• Loss of data or data breach costs
• Business interruption
• Cost of substitute services

11.2 Liability Cap

OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING FROM OR RELATED TO THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR ONE HUNDRED US DOLLARS ($100), WHICHEVER IS GREATER.

11.3 Exceptions

Some jurisdictions do not allow certain liability exclusions. In such cases, our liability is limited to the maximum extent permitted by law.

12. Indemnification

You agree to indemnify, defend, and hold harmless RoostSync and its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of third-party rights
• Your Content
• Your negligent or wrongful conduct

13. Term and Termination

13.1 Term

These Terms remain in effect while you use the Service.

13.2 Termination by You

You may terminate your account at any time through account settings or by contacting us. Termination does not entitle you to a refund of prepaid fees.

13.3 Termination by Us

We may suspend or terminate your account if:

• You violate these Terms
• You fail to pay applicable fees
• Required by law
• We discontinue the Service (with reasonable notice)

13.4 Effect of Termination

Upon termination:

• Your right to access the Service ends immediately
• We may delete your data after a reasonable period
• Provisions that should survive termination will remain in effect
• You may request a data export before termination

14. Modifications to Service and Terms

14.1 Service Changes

We may modify, suspend, or discontinue any part of the Service at any time. We will provide reasonable notice for material changes affecting your use.

14.2 Terms Changes

We may update these Terms from time to time. We will notify you of significant changes via email or through the Service. Continued use after changes constitutes acceptance.

15. Dispute Resolution

15.1 Informal Resolution

Before initiating formal proceedings, you agree to contact us and attempt to resolve disputes informally for at least 30 days.

15.2 Governing Law

These Terms are governed by the laws of the Republic of the Philippines, without regard to conflict of law principles.

15.3 Jurisdiction

Any disputes shall be resolved in the courts located in Metro Manila, Philippines. You consent to personal jurisdiction in these courts.

15.4 Class Action Waiver

To the extent permitted by law, you agree to resolve disputes on an individual basis and waive the right to participate in class actions.

16. General Provisions

16.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and RoostSync regarding the Service.

16.2 Severability

If any provision is found unenforceable, the remaining provisions remain in full effect.

16.3 Waiver

Our failure to enforce any right does not waive our right to enforce it later.

16.4 Assignment

You may not assign your rights under these Terms. We may assign our rights to an affiliate or successor.

16.5 Force Majeure

We are not liable for delays or failures due to circumstances beyond our reasonable control (natural disasters, war, government actions, etc.).

16.6 Notices

We may send notices via email, in-app notifications, or posting on the Service. You may send notices to our contact address below.

17. Contact Information

For questions about these Terms, please contact us:

• Email: legal@roostsync.com
• General Inquiries: hello@roostsync.com